Frequently Asked Questions
Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications for over 18 years.
What is the warranty period for the charger?
The warranty is 12 months. During this period, we provide technical support and replace new parts for free.
What are your terms of payment?
T/T 50% as deposit, and 50% before delivery. We will provide photos of the products and packages before final payment.
How long is the typical delivery time?
Generally, it takes 3 to 7 working days after receiving your advance payment, depending on the items and order quantity.
Do you test all goods before delivery?
Yes, we perform a 100% test on all products before they are dispatched.
What's the difference between a Movable Charger and a Wallbox Charger?
Mainly the protection level: Wallbox chargers are IP54 (suitable for outdoor use), while Movable Chargers are typically IP43 and not recommended for use outdoors during rain.